Privacy Policy

LAST UPDATED · October 2026

1. Information we collect

When you contact ProTech Support we collect the details you provide — such as your name, email address, phone number and the content of your message. We also collect basic technical data (browser type, pages visited) through standard server logs.

2. How we use it

We use your information to respond to enquiries, deliver and support our services, send invoices, and improve our website. We do not sell your personal information.

3. Remote support sessions

When you authorise a remote support session, our technicians access your device only for the agreed task and only while you permit it. You can end a session at any time.

4. Sharing

We share information only with trusted providers who help us operate (for example hosting or email delivery), and only as needed to provide our services, or where required by law.

5. Security & retention

We use reasonable technical and organisational measures to protect your data, and keep it only as long as needed for the purposes above or as required by law.

6. Your rights

You may request access to, correction of, or deletion of your personal information at any time by emailing contact@protechsupport.us.